Lift Operations Manager

Sugarbush Resort
parental leave, sick time, 401(k)
United States, Vermont, Montpelier
Jan 04, 2025
Seasonal (Seasonal) RESORT OVERVIEW: Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best winter yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents Discounted rates at non-Alterra-owned Ikon Pass destinations Free golf and health & recreation center membership for eligible employees and their dependents Vacation and sick time for eligible employees to rest, relax and recharge Generous discounts on food & beverage, apparel, and outdoor gear Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more 401(k) plan with generous company match Paid parental leave of up to 6 weeks for eligible employees POSITION SUMMARY: Sugarbush Resort is hiring for a Lift Operations Manager. The Manager of Lift operations will plan, supervise, coordinate, monitor and evaluate all daily lift operations. Managing several supervisors and over 100 lift operators, the manager will ensure that lifts open on time, coordinate adequate staffing, perform adequate training of staff, minimize interruption of lift service, and be responsive to customer problems. Lift Operators provide exceptional guest service and are responsible for the safety of our guests while they are loading, riding, and unloading our chairlifts. This is a Full-time Year-round position. RESPONSIBILITIES: Plan, supervise, coordinate, monitor and evaluate all daily lift operations, tablets and pass scans. Inspect and monitor all lift operations, tablets and pass scans on regular basis for safety, efficiency, aesthetics and standards that adhere to resort policies. Evaluate staff levels and make adjustments as needed. Oversee the department's budget. Recruiting, interviewing, hiring, disciplining, termination, setting wages/salaries. Exercise full supervisory authority over a staff of up to 6 Supervisors and 100 lift operators, plan and conduct training/cross training programs. Confer regularly with supervisory staff to plan and coordinate activities, to assign and review work, to resolve problems, and assist with difficult tasks. Assist in the administration of the risk management program. Lifts open on time, adequate staffing, adequate training of staff, minimal interruption of lift service, responsiveness to customer problems, cleanliness of lift, corral and parking areas, overall excellence of staff appearance, accurate and timely completion of paperwork, departments adherence to company service/safety program, budgets completed and adhered to. Adjusting to different crowd levels, making decisions during emergency situations like lift breakdowns, and accidents/incidents. QUALIFICATIONS: Must be 18 years of age. High School Diploma or equivalent required, BA/BS education preferred. Three to five years of lift operations or ski resort experience, some with supervisory responsibilities required. Must possess the ability to handle customer complaints and special requests. Must have the ability to interact effectively with customers, co-workers and Senior Management. Advanced skiing or riding skills are required. Good administrative and personnel management skills are a necessity. Must be able to handle emergency situations effectively. Valid Driver's License and acceptable driving record are required. Sugarbush Resort is an Equal Opportunity Employer.