Service Solution Specialist

Carestream Health
Compensation:$86,900 - $95,000 per yearplus sales incentive compensation
United States, California, Los Angeles
Dec 31, 2024
*Innovation that sparks imagination. Continue on to your next challenge with us.* Carestream is a worldwide provider of medical imaging systems and solutions; x-ray imaging systems for non-destructive testing; manufacturing of film and precision contract coating services for a wide range of industrial, medical, electronic and other applications-all backed by a global service and support network. Carestream's diagnostic imaging technology systems are at work in 90 percent of hospitals worldwide. At Carestream, we offer a global perspective and a world of opportunities for people who have the desire to make a positive impact. Join our global team of 3,000+ professionals! Compensation:$86,900 - $95,000 per yearplus sales incentive compensation This range reflects Carestream's good faith estimate to pay fairly as starting wage. Offers will be tailored within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process, as well as geographic market differentials for the position. Position Summary: The Service Sales Specialist is the primary driver for Service revenue. They execute the Region's services sales strategy, orchestrates company resources to achieve sales targets, satisfy clients and develop enduring business relationships. Teamwork is essential in a sales team matrix of Inside Sales, Service Management, Customer Field Engineers, Account Executives, Clinical Applications Specialists and Business Development. The Specialist supports sales of the entire Carestream services portfolio as the sales expert for an assigned territory, the western U.S. Position Responsibilities: Is accountable to achieve Product/Solutions/Service orders and sales target for assigned accounts and/or territory. * Ensure pricing compliance for all product opportunities. * Accurately forecast orders and sales within the applicable sales funnel tools and reports for their products in their assigned territory/accounts. * Create territory/account plans including opportunity development, competitive strategies, and targets. * Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory and maintain customer contact records in the relevant C4C tools. * Track and communicate market trends to/from the field including competitor data and develop effective counterstrategies. * Maintain up to date detailed knowledge of assigned product/solution/services. Be able to present and discuss the operational, clinical, and business benefits in terms which are relevant to customers. * Collect and communicate VOC (Voice of the Customer), market, technology, and service trends to the Marketing team to drive new product development priorities. * Differentiate assigned product offering during the various stages of the sales process, effectively using Carestream resources and approved product marketing and product promotion material to actively support the customer through their decision-making process. * Represent the company at relevant conferences and exhibitions to promote product/solution and company. * Identify and create new opportunities and work with account teams (where applicable) to continuously increase prospect funnel. * Drive tender/bid process including the needs qualification, vendor selection, quotation, and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction within assigned territory. * Create and maintain opportunities in the applicable sales funnel tool and/ or C4C tools. * Ownership of order and configuration quality to ensure accuracy, configuration integrity and that customer requirements are met. * Educates account team members on their product/service/solution strategy and offerings. * Share and follow-up identified leads to other product lines with appropriate sales team(s). * Work directly with local sales teams to negotiate and configure solutions /proposals (including RFP's/Tenders) for key and strategic account opportunities. Required Skills & Education: Required Skills and Experience * Minimum of 5 years' experience in selling Services or Capital Equipment * A solid understanding of the medical imaging and services markets; including trends, technologies, products, and players. * Preferred: Direct experience with services sales in the medical imaging industry. Education * AS or Equivalent, BS Preferred Relevant Experience * Medical Device / Capital equipment sales experience * Service sales experience * Medical device service experience * Service management experience Skills & Competencies * Excellent negotiating and closing skills with a proven ability to achieve sales goals. * Ability to effectively present information and negotiate with all levels of management * Skilled in sales funnel and forecast management * Measurable year over year success in selling and account management. * Ability to manage a large geographic territory with travel and overnight stay as required * 40% - 50% travel is involved with this role Work Environment: Customer sites and home office Physical Requirements: 40-50% travel is required. Carestream is an Equal Opportunity Employer Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Applying for a job with Carestream All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations Requisition ID: 4178