Digital Maintenance Game Supervisor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Digital Maintenance Game Supervisor, you will be responsible for managing all aspects of technical operations, from the installation and maintenance of advanced streaming systems to the optimization of studio equipment. Additionally, you will mentor and develop your team of game technicians, ensuring adherence to operational standards while fostering a professional and collaborative environment that drives innovation and success.

THE DAY-TO-DAY:

• Lead the Team: Manage the hiring, onboarding, scheduling, and training of Digital Maintenance Technicians. Provide consistent coaching, feedback, and recognition to empower your team to achieve operational and customer service goals.
• Drive Operational Excellence: Create, implement, and communicate procedures to align with evolving business needs. Monitor workflows, assign tasks, and ensure adherence to service and operational standards.
• Ensure Technical Precision: Oversee the installation and maintenance of studio equipment, including video cameras, A/V systems, and network communication tools. Maintain regulatory compliance and uphold company standards in all technical operations.
• Problem-Solve in Real-Time: Monitor live streaming systems and Content Delivery Networks (CDNs), quickly diagnosing and resolving issues to minimize downtime. Provide actionable updates and insights to Studio Management to optimize performance.
• Innovate Proactively: Perform routine preventative maintenance and identify potential system vulnerabilities. Drive improvements and anticipate future needs to ensure the studio remains a leader in the industry.
• Collaboration: Be the liaison between the studio staff and the Play Tech management team. Also, be the main point of contact with our tech supplier and follow trouble shooting steps provided.

THE IDEAL CANDIDATE:

• High School Diploma, GED, or equivalent.
• At least 2 years of experience in audio/visual systems, network communication installation, or technical maintenance.
• At least 1 year of supervisory experience in an A/V, network, or live streaming environment.
• Must have or able to maintain a valid NV Gaming license.
• Prior experience in a live streaming studio or similar setting would be a bonus.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free Parking.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12420

Are you ready to JOIN THE SHOW? Apply today!