Senior Manager of Retail - Year Round - Full Time

Steamboat Resort
parental leave, sick time, 401(k)
United States, Colorado, Denver
Dec 28, 2024
Year Round Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass Click HERE for more information on our employee benefits! For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY* The Senior Manager of Retail is accountable for operational leadership of dedicated retail outlets at Steamboat as well as retail component in shared Retail & Rental stores to optimize guest experience and deliver profitable results. This includes implementation of marketing and merchandising strategies, management of store layout and teams to drive financial performance. Duties include oversight of training of store managers for retail core functions, supporting service and sales training, maintains effective team communication, and promote the development and continued growth of the retail business units. This position will report to the Director of Retail & Rental. ESSENTIAL DUTIES General Responsibilities Responsible for supporting combined Retail operations within combined Retail & Rental stores as well as direct oversite of dedicated Retail outlets to meet or exceed the established Retail & Rental divisions financial targets, employee engagement scores (EES) and guest satisfaction (NPS) metrics. Work with Director and Senior Manager of Rental on an ongoing basis to monitor and execute on revenue and labor expenses for assigned outlets. Collaborates with Business Development trainer to prepare and execute pre-season and ongoing associate training for POS Readiness, and sales training. Oversight of product stock levels, empower managers to operate their business units including inventory control, product transfers, and inventory reporting to facilitate purchasing decisions. Collaborates with managers on Steamboat Way Trail, training program development, training handbook creation, on-the-job training, etc. Contributes to the creation and implementation of Retail & Rental strategic plans to align with resort strategy and priority programs. Engage with Alterra Buying Group and Council strategic and operational meetings to review important updates, trends, results, and inventory movement. Consult on resort's annual merchandise purchase of retail goods by established deadlines. Collaborate with store managers and Visual Merchandising Manager to create compelling and unique store experiences. Work on the front lines, attend team meetings, or assist with special projects based on business volume including acting MOD as necessary. Lead and/or Attend Department Orientation and Training Meetings Manage and provide satisfactory and timely guest resolution for customer relations and complaints. Foster safe and secure working environments and best practices Hire, evaluate, coach, discipline and terminate staff Other duties as assigned. REQUIRED QUALIFICATIONS Business Management, merchandising and retail experience required. Comfortable using information systems including Microsoft Office. Must be able to quickly re-prioritize when problems arise. Ability to read, write and speak fluently in English. Must have a valid driver's license and successfully complete motor vehicle record check and meet driver's standards requirements. Team leadership. EDUCATION REQUIREMENTS High School Diploma or GED equivalent Bachelor's degree in marketing, business, retail merchandising or similar field of study preferred The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation's total compensation package for employees. Other rewards may include short-term incentives and many region-specific benefits. Steamboat Springs area base salary range: $67,815 to $80,000 per year PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. Must be able to move boxes that weigh 1-50lbs (multiple sets of skis, ski racks, warehouse boxes) Must be able to stand 60% of shift and move quickly and efficiently from one area to the next The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Indoor/Outdoor: While performing this job's duties, the employee may be exposed to harsh and varying outside weather conditions including walking or skiing/riding to outlets. Hazardous Materials/Noise: The noise level in the workplace is usually moderate when working in an office environment but may include fast-paced and possibly loud stores. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski and Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.