Security Operations Specialist

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who We Are Looking For

The Security Operations Specialist is responsible for general and emergency assistance to a worldwide client base utilizing operations protocols and other client focused procedures. In this role, you will hone your skills to a better understanding of global security, while guiding clients through a multifaceted and challenging landscape.

You will serve as a team member in a Crisis24 Global Operations Centres (GOC) which serves as our heart for the delivery of operational tasks in support of our global clients. The position is ideal for someone looking to begin a career in security and risk management who wants to build valuable skills and experience in an operational setting.

Central to this role is the ability to work clearly and calmly under pressure. It is essential to work effectively in a global team to deliver solutions in real time in combination with being able to run routine daily tasks with focus and accuracy.

This position is based in Annapolis, MD.

What You Will Work On

• Support the research and assessment of a threat environment for proposed task/travel, using a range of privileged and open-source platforms/research networks.
• Support the research and delivery of pre-travel briefings and presentations to a range of travellers (including deploying expats, academia, NGOs, corporate travellers, C-suite, etc.).
• Monitor requests and supply the content to global travel security requests from deployed personnel, in-country travellers, clients, and on-the-ground security teams.
• Oversee security situations in locations where clients are located and conduct regular checks to confirm the well-being of personnel while utilizing open-source intelligence.
• Develop and support security response contingency planning.
• Utilize tracking platforms to monitor events and action at risk notifications.
• Respond to Special Risk (Kidnap, Ransom & Extortion) calls, gathering the key information and quickly escalating internally to the specialist department.
• Support the coordination and communication of security, evacuation, and emergency tasks.
• Maintain and develop the compilation of post operational reports for internal (lessons identified & learnt) and external (marketing & case study) purposes.
• Follow, train, and adhere to Crisis24 security, response & client standard operating procedures.
• Retain and understand a familiarisation of Crisis24 services.
• Provide day to day support and guidance to new front-line staff and Security Specialists, ensuring consistency, competence & efficiency in security related response handling and operational tasks.
• Strive to deliver the highest standards of service to customers.
• Support the training, coaching, and mentoring of new starters.

What You Will Bring

• Bachelor's degree in international studies/development/related field; or 4 year's direct experience in emergency/crisis response, military or response centres that require communication skills during high operational tempo is desired.
• International studies, Emergency Management, call center and/or expatriate experience desired.
• Experience in psychological first aid, is a plus.
• Must have the ability to work in the country identified with the position without any restrictions and report to the office on a hybrid schedule.
• Excellent oral and written communication skills - convey complex details of situational information to duty personnel and client POC's in an accurate and concise manner.
• Native / Fluent English and/or French/German language, reading and written ability a plus.
• Additional language skills (verbal and written) an advantage.
• Strong team player with ability to carry additional responsibilities calmly and professionally.
• Must be an inspirational and motivational instructor.
• Highly competent in leading teams and briefing senior management and/or executive-level staff.
• A robust solutions-oriented senior manager, with a proactive approach to complex challenges.
• A well-developed sense of judgment, critical thinking, analytical, and practical application skills are essential.
• Exemplary management, organisational & administrative skills, with a keen eye for detail in a fast-moving environment.
• Proven ability to research, digest, and evaluate various sources and associated information topics.
• Highly competent in leading and overseeing operational teams, mission planning, execution, and after-action review cycle.
• Exemplary computer skills with proficiency in MS Office and an aptitude to learn new, applications and systems.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA