Knowledge Management Summer Internship 2025

Motorola Solutions
remote work
United States, Illinois, Schaumburg
Jan 24, 2025
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. The Knowledge Management Team is dedicated to serving state and local entities, federal government agencies, authorized channel partners, and resellers. As Knowledge Specialists, our role is to support the sharing of information both internally and externally. Job Description The Knowledge Management Summer Intern will: Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices. Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution. Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps. Contribute to the creation of training materials and resources for Customer Support and external customers Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support. improvements and proactively address recurring issues. Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team. Other duties as assigned Preferred Qualifications: Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in Knowledge Management is a plus. Must be able to work from home. Strong organizational and analytical skills with an attention to detail. Excellent written and verbal communication abilities. Ability to work collaboratively in a team environment and independently when necessary. Familiarity with customer service principles and practices is a plus. Basic Requirements All Candidates must be currently pursuing a Bachelor's degree or higher in Business, Communicationst, or a related field. Graduation date must be on or after December 1, 2025 Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeIntern EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.