New

Epic Director Sr

Thomas Jefferson University & Jefferson Health
United States, Pennsylvania, Philadelphia
Jan 20, 2025
Job Details Job Description PRIMARY FUNCTION: Jefferson Healthcare is seeking a customer focused, results oriented and critical thinking problem solver, with innovative and modern approaches to lead our clinical systems team. The Epic Director, Sr is responsible for the management, support, and optimization of applications and solutions to support our patients, members, clinicians, business, and operational teams. This role will maintain strategic relationships with our stakeholders and other support teams to ensure satisfaction and global system integrity. This role plays an influential role in defining and supporting governance across multiple entities to adapt and standardize as necessary to support and maintain relationships and system stability. As a key leader in our Clinical Systems organization, this individual will be responsible for exceeding the highest SLAs and proactively tracking and suggesting changes to our implementation methodology to ease support of future initiatives. This leader will need to have a focus on strategies related to developing strong relationships while reducing overall cost to maintain our systems. Innovation around ancillary offerings to simplify variation while improving value proposition for our partners is critical for this role. You will have a lot of focus on the Epic application but will need to revolutionize the complete portfolio to best support our partners, team members, and inevitably the patients. Outside of technology, s/he will need to develop a strong staff with being the employer of choice at the heart of every decision. If we want to be the best, we need to retain and attract the best. Expect a role that will evolve over time and breakdown any silos within the organization. This leader is focused on support, implementations, project management, infrastructure, and any other component necessary to ensure the success of our larger organization. A successful leader in this position partners closely with all of the TJU portfolio of products and business lines to ensure a cohesive experience, particularly when requests or needs challenge the architectural limitations of another domains foundational configuration. This leader is intended to provide creative solutions as a strategic thought partner to customers, advocate for their needs, and propose new product offerings as necessary. ESSENTIAL FUNCTIONS: Leads efforts to define requirements, deliverables, objectives, resources, and project schedules Ensures all stakeholders are well informed and knowledgeable of key issues, risks and resource requirements, budget and cost factors, and technical challenges. Demonstrates leadership by identifying and mitigating tasks, conflict, and communication. Effectively manages the Epic and related projects to successful completion in a matrix project management organization serving critical healthcare operations Maintains the scope and work plan and ensures all milestones and deliverables are on time and budget. The internal communication of project strategies, high level deliverables, plans, and schedules. Definition, adoption, and consistent execution of system requirements, communication, change management, issues management, and post-implementation support. Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.EDUCATIONAL/TRAINING REQUIREMENTS:BA/BS in Computer Science, Business or clinical related field preferred. _________________________________________________________________________CERTIFICATES, LICENSES, AND REGISTRATION:Current Epic certification in at least one clinical application is strongly preferred. Preferred: Project Management Institute (PMI) Certification or Project Management Professional (PMP) or a program recognized by the Project Management Institute (local or national group).ITIL Foundation certification is strongly preferred when present in environment._________________________________________________________________________EXPERIENCE REQUIREMENTS:10+ years successful experience in clinic operations or medical informatics. Minimum of 3 years hospital operational experience in a clinical capacity4+ years successful experience in strategic planning and execution, serving in a management role, working as a change agent and providing company-wide leadership. Management of multi-million dollar project budget.5+ years experience in implementing information systems, clinical initiatives and other programs, including electronic medical records with progressive IT experience or a combination of education and experience in an IT environment required.Experience in leading/managing all or a part of the clinical components of at least one Epic implementation beginning to end.Extensive experience managing projects, including within healthcare organizations. Includes execution and control of scope, budgets, schedules, issues, risks, testing, training and end user adoption. Professional maturity and discretion to maintain both confidentiality and an objective perspective when working with sensitive and confidential information________________________________________________________________________ADDITIONAL INFORMATION:Demonstrated success in Program Management in full life cycle, enterprise wide, implementation of both clinical and revenue cycle applications in both the acute care and ambulatory environments.Demonstrated ability to work successfully with professional and non-professional staff representing diverse cultures, occupations, professions, needs and prioritiesAbility to effectively utilize external vendors and resources throughout the organization Strong negotiation, consulting and arbitration skillsExperience in the use of desktop software such as Word, Excel, Outlook, PowerPoint, Project, and MS Access.LEADERSHIP COMPETENCIES Personal Competencies IntegrityAccountabilitySelf-DevelopmentInterpersonal CompetenciesCommunicationCollaborationFostering TeamworkDeveloping OthersOrganizational competenciesCustomer FocusQuality and Strategic FocusFinancial and Operational ManagementKNOWLEDGE, SKILLS, ABILITIESResults Focus:Ability to infuse the team with a sense of purpose and create clear accountabilities and metricsAbility to establish a track record as a reliable, "go to" performerAbility to drive organizational initiatives beyond just delivering the IT project componentSkill in setting and adjusting priorities effectivelySkill in removing barriers and acting with an appropriate sense of urgencyAbility to energize others to excel and continuously improveSenior Level Influence/Teamwork:Skill in developing strong business partnerships and credibility with organizational leadership and IST colleaguesAbility to offer new ideas and build support for making significant changesSkill in asking questions and listening to gain input and insightSkill in fostering an open exchange of ideasAbility to communicate clearly and concisely; showing humilitySkill in resolving differences/conflict in a constructive mannerStrategic Thinking:Knowledge of the connections across functions/enterprise and how to look at issues from multiple perspectivesAbility to think ahead and anticipate as well as look at downstream and cross-functional implicationsAbility to formulate long-term plans and communicate how IST can help transform the business.Ability to balance short and long range considerations when solving problemsLanguage Skills:Ability to communicate effectively with both associates, managers and senior managementAbility to influence others behavior toward the enterprises goals; having a high emotional intelligence; can build trust while maintaining confidentiality.Ability to listen and to manage conflicts and achieve compromise while meeting meaningful goals and respecting other parties perspectivesMathematical Skills:Requires strong analytical and organizational skillsReasoning AbilityAbility to understand complex technology and applying it in a practical way to create business solutions. Excellent analytical and problem solving skillsAbility to perform well in high pressure or stressful situationsAbility to evaluate long term impact when making recommendation and decisionsOTHER SKILLS ABILITIESExperienced in the full implementation of the enterprise wide electronic medical record system (EPIC)In depth knowledge of hospital and ambulatory clinical and financial operations in an Academic Medical Center, multi-facility, health system. Understanding of health care industry service delivery processes, preferably in a multi-facility health system.Ability to establish and maintain project management methodologies for large, complex projects and ensure effective utilization across all project teams. Demonstrated ability to solve highly complex technical, organizational and operational problems.Significant competency in vendor management Experience in establishing and maintaining appropriate and effective project governance structures for large, complex organizations Demonstrated ability to communicate, collaborate and consult effectively with all levels of the organization. Demonstrated success at building team relationships and partnerships across organizational lines Demonstrated knowledge of outcomes management and process improvement methodsAdvanced understanding of the facility/environment requirements needed to support and operate Information Technology infrastructure equipmentDemonstrated understanding of enterprise wide healthcare applications suite with a focus on the acute care, clinical and revenue cycle applications is required; Epic experience is required.Demonstrates thorough understanding of the technology required to: input, process, and transport information within a single facility and throughout the system. Demonstrates knowledge of server technology including; Windows-based servers, Unix-based servers, and terminal servers. Escalates issues and risks to executive leadership, to ensure proper awareness and efficient resolution, to sustain the project implementation timeline.Assists with the creation, modification, and enhancements to enterprise project management, standards, processes, and policies. Maintains project management documentation to standards and presents findings to stakeholders, typically based on Project Management Institute (PMI) methodology. Successful planning and execution of a multi-year, multi-facility, enterprise-wide clinical and revenue cycle systems implementation. Ensures all outcomes and deliverables meet organizational goals, objectives and quality standards. Primary contact for the EMR technology portfolio and will coordinate projects and communications to all impacted stakeholders.Communicates with project leadership, clinicians and technical staff. Functions as an advocate, Change Agent and serves as a positive role model for encouraging others to embrace operational changes and transformation associated with the Epic EMR implementation and other application technology projects.Demonstrates knowledge of storage and backup technologies, technical security measures. Ability to coordinate the efforts of technical resources to analyze the current installed environment and to provide recommendations on IT and telecom environments. Demonstrates advanced knowledge of operating systems and software environments to lead IT staff in creating effective test and production environments; recommend possible solutions; and discover problems. Exceptional leadership, organizational, and project management skills. Demonstrates application of advanced knowledge of Project Management Institute-based project management methodology.Proven change agent and mentorSkilled in Microsoft Office products including MS Project, Visio, Word, Excel and PowerPoint required; ability to use other on-premise or cloud-based project management, reporting and dishoarding tools Must be self-motivated, well organized and have strong innovation and facilitation skills Work Shift Rotating (United States of America) Worker Sub Type Regular Primary Location Address 833 Chestnut Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.