Destination Program Manager

DESTINATION DC, There is Only One DC--There is Only One You.

Bring your uniqueness to our team!

POSITION SUMMARY

Reports to: Vice President of Tourism & Global Development

As the Destination Program Manager, you will highlight Washington, DC as a top-tier travel destination by crafting and delivering exceptional, memorable experiences for clients, industry professionals and partners. This includes developing engaging and informative training sessions to equip travel trade audiences with the knowledge and tools to effectively promote the city.

You will play a key part in fostering client engagement through the coordination and execution of Familiarization (FAM) Tours, site inspections and destination training programs.

Your Essential Duties and Responsibilities (include the following, but are not limited to):

1. Manage the execution for all domestic and international Familiarization Tours (FAMs) and site inspections, to include FAM request priority and tasks assignment. This will be in conjunction with the lead tourism program manager and the individual sales manager on customized itineraries, presentation materials, outreach to customers/members and partners, fulfillment of promotion components and follow-up for all activities.
2. Requires hosting clients for evening and weekend activities.
3. Build and maintain strong relationships with local businesses, tourism partners, and hospitality stakeholders.
4. Process requests related to tourism and sports events in collaboration with relevant managers and provide logistical and operational support for event planning and execution.
5. Key on-the-ground contact for FAM Tours/Site Inspections and tourism/sports events.
6. Execute live/forward facing trainings to clients, in collaboration with the Visitor Experience Manager, the Lead Destination Program Manager and Convention Sales and Services.
7. Manage and track client ticket allocations across all organizational initiatives.
8. Responsible for the management of the Travel Trade webpage on Washington.org (content, itineraries, etc.)
9. Ability to travel on domestic or tradeshows when assigned.
10. Ability to be proficient with DDC IT designated programs to include simpleview CRM, email distribution platforms and Cvent.
11. Provide sales related support to departmental staff as needed.
12. Execute all other duties as assigned by the department heads.

What You Bring: Knowledge, Competencies & Skills

1. A college degree, preferred, or minimum of two (2) equivalent professional experience in hospitality & tourism management, sales, marketing, or related field.
2. Strong command of Microsoft Office applications and destination management software systems required.
3. Strong interpersonal skills required; team player and capable of thinking outside the box.
4. Ability to travel as requested.
5. Superior time management skills, multitasking skills and the ability to prioritize tasks with minimal supervision is essential.
6. Excellent written and oral communication skills.
7. Superior organizational/presentation skills and attention to detail.
8. Experience in destination marketing and/or hospitality a plus.
9. Proficiency in additional spoken/written languages is highly beneficial.
10. Great enthusiasm for promoting Washington, DC and its assets.
11. Must be able to legally work in the United States of America.

DESTINATION DC IS AN EQUAL OPPORTUNITY EMPLOYER

We welcome all to apply and are committed to retaining, hiring, developing, and promoting diverse talent. We recognize and celebrate cultural differences within our organization by establishing opportunities for education and allyship.

Please reach out to us if you need accommodations with an application.

About Destination DC

Destination DC, the lead destination marketing organization for the nation's capital, is a private, non-profit membership organization of nearly 1,000 businesses committed to marketing the area as a premier global convention, tourism, and special events destination with a special emphasis on the arts, cultural and historic communities. www.washington.org