District Service Coordinator - 11:30am-8:00pm Monday-Friday
Henry Schein | |
parental leave, 401(k) | |
United States | |
Jan 18, 2025 | |
JOB OVERVIEW: This position is responsible for primary contact for all field service-related requests. This includes creating work orders, scheduling and dispatching technicians, and providing service support to both internal and external stakeholders. Responsible for priority scheduling for emergency calls and escalating when necessary. Receives customer telephone calls to obtain information on specific problems, type of equipment, model, and office hours. Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately. Schedules service calls with technicians and maintains frequent communication throughout the day to help plan and organize their time. Reschedules service calls based on newly posted parts receipts. Determines which calls require troubleshooting, based on predetermined call type selection. Maintain communication with all stakeholders related to service delivery. KEY RESPONSIBILITIES (Please include % of time for each responsibility):
SPECIFIC KNOWLEDGE & SKILLS:
GENERAL SKILLS & COMPETENCIES:
MINIMUM WORK EXPERIENCE: Typically 3 or more years of related experience. PREFERRED EDUCATION: Typically High School education, vocational training and/or on-the-job training. Bachelor's degree preferred. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. COMPENSATION: The posted range for this position is $33,815 - 52,836, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities. Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers |