Manager, Documentation

The Pasha Group
United States, California, San Rafael
500 East John Carpenter Freeway (Show on map)
Jan 13, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Step Into Leadership as Our Documentation Champion! Are you ready to lead a team that drives operational excellence and redefines efficiency? At The Pasha Group, we're seeking a Documentation Manager who is passionate about delivering top-tier service, fostering team growth, and shaping the future of our Shared Service Center (SSC). If you thrive in fast-paced environments and have a knack for streamlining processes, this is your chance to make an impact! Why You'll Love This Role Your leadership will redefine efficiency, empower teams, and drive operational excellence. As our Documentation Manager, you'll oversee our Shared Service Center (SSC) Documentation function, ensuring top-quality service, seamless workflows, and a culture of continuous improvement. This is more than a job-it's your chance to shape the future of our operations! Your Mission: Excellence in Documentation Management Lead & Oversee: Direct teams across multiple departments, ensuring balanced workloads and alignment with service-level agreements. Innovate Processes: Drive process improvements that enhance efficiency, data integrity, and operational performance. Foster Team Growth: Cultivate a learning environment with high-quality training and development initiatives. Deliver Customer Satisfaction: Act as a liaison to resolve escalated concerns, ensuring processes meet customer expectations. Analyze & Optimize: Use data-driven insights to adjust workflows, manage resources, and elevate team performance. Are You the One We're Looking For? Qualifications to Lead the Way Bachelor's degree in Business, Supply Chain Management, or related field-or equivalent experience. 5+ years of operations management experience, with at least 3 years in leadership. Deep knowledge of cargo documentation processes, excellent analytical skills, and customer-focused problem-solving expertise. Skills That Set You Apart Strong leadership and motivational capabilities. Exceptional communication and relationship-building skills. Proficiency in Microsoft Office, with advanced Excel skills. A commitment to The Pasha Group's core values: Excellence, Honesty & Integrity, Innovation, and Teamwork. Why Join The Pasha Group? A Platform for Growth: Advance your career with a company that values learning and development. A Collaborative Culture: Be part of a team where innovation and teamwork drive success. Your Voice Matters: Your ideas will shape processes, improve operations, and make a lasting impact. This Is Your Moment-Apply Today! Your future as a leader starts here. Don't miss the chance to join a company where your expertise will be celebrated, and your potential will soar. Apply now to become The Pasha Group's next Documentation Manager and take the reins of innovation, leadership, and excellence! Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The Pasha Group is an EOE/AA Employer - Minority/Female/Veteran/Disabled/and other Protected Categories. The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories