Membership Specialist

Who We Are

V3 Sports is a nonprofit located in vibrant North Minneapolis, focused on elevating our community through wellness, fitness, and education! Thanks to our amazing partners, donors, and incredible community members, we have been making waves in Minneapolis, serving over a thousand families since 2007.

Why You'll Love Working Here

Founded as a non-profit in 2007, the mission of V3 Sports mission is to elevate our community through wellness, fitness and education. In 2024, V3 Sports opened Phase One of the V3 Center, a 40,000 square foot health and wellness center that will grow to be a North Minneapolis community asset and a regional destination. The focus of Phase One is to provide a place for Northside residents of all ages to access water, state of the art fitness equipment, physical rehabilitation and enjoy healthy and delicious food offerings.

Phase Two, which V3 Sports is actively fundraising for, will be a regional destination for sporting events, career fairs, community events, and other drivers of economic stability. At the V3 Center, Northside young people and families will access programming that supports their career and economic aspirations and builds the skills they need to make their dreams reality.

Wages and Benefits

$16 per hour; This position is not eligible for benefits except for worker's compensation, unemployment coverage, and accrual of Minnesota Sick and Safe Leave. V3 Sports sponsors a retirement plan with a 4% employer match and immediate vesting.

A Typical Day in the Life...

A typical day as V3 Sports' Membership Specialist provides an opportunity to be responsible for the day-to-day front desk operations of the center, which can include selling memberships, providing accurate facility and membership information, setting up and linking accounts correctly, offering general information on programming, as well as the following:

• Greeting and interacting with all guests in a friendly and professional manner.
• Ensuring that all members and guests are properly checked in at V3 and participating in the delivery of services to members.
• Managing communication channels like emails, phone calls, and face-to-face interactions.
• Maintaining a deep knowledge of V3 Sports products, services, policies, and eligibility requirements.
• Responsible for learning all applicable V3 membership categories to give prospective members timely and precise information on V3 membership and programs.
• Opening and closing the Membership operation when scheduled.
• Providing facility tours as needed.
• Learning and using the Mindbody software.
• Maintaining a clean and organized member service desk.
• Following proper procedures for all membership transactions.
• Following all proper cash handling and cash drawer procedures.

Who You Are

• You are willing to learn a variety of tasks, you possess excellent communication skills, and you have a serious work ethic.
• You have a thorough understanding of nonprofit practices and a desire to work in a team-orientated environment.
• You understand the importance of customer service and being professional.
• You have knowledge of and experience with diverse groups of people of all socioeconomic conditions.
• You can demonstrate skills in conflict management.
• You can maintain a good working relationship with all co-workers and the public.
• You can use good judgment in recognizing the scope of authority.

Diversity and open expression are fundamental to the work of V3 Sports. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We value the contributions of a diverse workforce, and we welcome and encourage applications from all underrepresented groups. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.