Macy's Stores Operations Center Representative, Woodbridge Center - Full Time

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we can bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

Macy's Stores Operation Center (MSOC) Reps are an integral part of the Store Environment Team, supporting all Macy's Inc. locations in the event of catastrophic emergencies, business impacting emergencies, and obtaining quick resolutions to all maintenance and environmental issues within each store. MSOC Reps are required to respond to work on an "on call" basis for emergencies to support the business continuity team and work non-standard hours and flexible shifts. Perform other duties as assigned.
Travel requirement: - Travel may be required to conduct field training and/or to receive specialized training.

What You Will Do

* All schedules include either Saturday or Sunday with day off during the week. The MSOC is open 24 hours a day, including weekends and holidays. Schedules are non-standard hours on site in a call center setting in Woodbridge, NJ.
* Utilize Service Channel for repair and service work orders.
* Operate the Macy's Inc. Macy's Financial Applications (MFA) in Oracle to issue purchase orders.
* Access historical information in Enterprise Asset Management (eAM) as needed for legal or historical reporting.
* Answer emergency calls from stores via the MACY911 hotline and make emergency notifications to senior management.
* Receive emergency and non-emergency calls and take appropriate action.
* Dispatch outside service providers to include by not limited to vertical transportation, trash management, pest control, cosmetic waste, universal waste, etc. and perform subsequent follow up as needed.
* Maintain high level of customer service
* Work with stores, vendors and Expense Payables for quick resolution on all vertical issues, repairs, violations and fines.
* Coordinate with facilities team and stores for resolution and completion on all store violations, including fire marshal, DEP, EPA and all other state and federal agencies.
* Issue purchase orders and update work orders accordingly
* Perform various Store Environment assignments and special projects as delegated.
* Regular, dependable attendance & punctuality
Who You Are

* Associates Degree or 1-2 years of experience in a call/customer service center preferred
* Ability to read, write, and interpret instructional documents such as reports and procedure manuals. Excellent written and verbal communication skills.
* Basic math functions such as addition, subtraction, multiplication, and division.
* Must be able to work independently with minimal supervision.
* Must be able to make sound decisions.
* This position requires regular walking, standing, hearing, and talking. May occasionally be required to stoop, kneel, or crouch. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
* This position requires long hours of sitting in front of a computer and answering phones.
* Strong typing and computer skills, Microsoft Office (Teams, Outlook, Excel, etc) or equivalent
* Strong sense of urgency and excellent follow up skills
* Ability to prioritize and multi-task
* Ability to remain calm in emergency situations
* Strong leadership profile and excellent negotiation skills.
* Ability to work a flexible schedule based on department and store/company needs.
* May be required to respond after hours, weekends and holidays (24/7) during emergencies.
* All schedules include either Saturday or Sunday with day off during the week. The MSOC is open 24 hours a day. Schedules are non-standard hours.

Skills You Will Need

Technical Proficiency: Strong typing and computer skills, Microsoft Office (Teams, Outlook, Excel, etc) or equivalent, and familiarity with CMMS or other work order systems. Preferred experience with Service Channel.

Analytical Skills: Ability to read, write, and interpret instructional documents such as reports and procedure manuals.

Communication: Excellent written and verbal communication skills. Ability to remain calm in emergency situations.

Problem-Solving: Must be able to make sound decisions. Have ability to prioritize and multi-task, and exhibit a strong sense of urgency and excellent follow up skills.

Reliability: Must be able to work independently with minimal supervision. Strong sense of urgency and excellent follow up skills. Ability to work in an office/call center environment as this position is in a call center in Woodbridge, NJ and is not a remote call center position.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment.
• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit reviews.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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