Computer Consultant I

**WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM
ALL STUDENTS REGARDLESS OF WORK STUDY AWARD**

Academic Technologies is seeking responsible,
self-motivated students that demonstrate leadership, aptitude, initiative,
and assertiveness to provide assistance and training on a wide variety of technology
to students, faculty, and staff in classrooms across campus. Successful candidates
will demonstrate excellent customer service skills and an interest in
technology support, customer service, and teaching. This position provides
support for walk in requests, over the phone, and within the Help.UNM system.

Must possess the ability to work independently,
organize time efficiently, and to communicate professionally with faculty,
staff, and students. Applicants should be able to take the initiative to
solve problems on their own as well as request help as needed. Applicants may
be asked to participate in projects, which may include technology testing,
maintenance, or deployment of new computer environments.

Duties and
responsibilities include:

• Provides
  technical support and training for technology in classrooms and computer pods.
• Routine
  maintenance and testing of classroom technology.
• Provide
  immediate response to requests from both walk in and phone calls.
• Troubleshooting
  software and hardware issues including resolving and triaging issues in the
  help system.
• Proficient in
  basic clerical skills and willing to use work time to learn and expand one's
  knowledge.
• May be
  expected to perform administrative tasks.

Preferred Qualifications:

• Experience
  in customer service.
• Ability
  to work in a team environment.
• Experience
  supporting computers or AV systems.
• Ability
  to work with faculty and teaching assistants.
• Ability
  to troubleshoot PC hardware and software issues.
• Ability to
  troubleshoot classroom AV systems.
• Prior experience in a similar capacity at another
  department or institution.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.