Manager, SSC Customer Service

The Pasha Group
United States, Texas, Irving
500 East John Carpenter Freeway (Show on map)
Jan 15, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Lead the Way: Become Our Manager, SSC Customer Service! AtThe Pasha Group, we're not just moving goods-we're delivering excellence, fueled by our commitment to innovation, integrity, and teamwork. As we continue to grow, we're looking for an inspiring leader to take charge of ourShared Service Center (SSC) Customer Serviceteam. As we grow and innovate, we need a dynamic Manager to ensure our service remains top-notch, operations run smoothly, and our team thrives in a culture of continuous improvement. Be the Heart of Customer Service Leadership Are you ready to inspire a team, streamline operations, and keep customer satisfaction sky-high? As theManager, SSC Customer Service, you'll oversee a high-performing team, ensuring every customer interaction reflects The Pasha Way. From managing workflows and optimizing resources to fostering a learning environment, you'll lead the charge in delivering exceptional service while driving operational excellence. What You'll Do (and Love) Keep the Team on Point:Lead, motivate, and balance workloads to ensure every customer interaction shines. Hit the High Notes:Analyze performance metrics and implement game-changing improvements. Be the Go-To Guru:Solve escalated concerns like a pro and keep communication flowing with stakeholders. Innovate for Impact:Identify ways to improve processes and champion a culture of continuous growth. Stay Organized: Manage schedules, prep productivity reports, and keep our operations running smoothly. What You Bring to the Table Leadership Magic:Proven experience inspiring teams and driving operational success. Tech Savvy Vibes:Comfortable with contact center systems and intermediate Microsoft Office skills. Problem-Solving Prowess:Quick on your feet and ready to tackle challenges head-on. Experience & Education: Bachelor's degree + 5 years in customer service leadership (3 years managing teams). Why You'll Love It Here At The Pasha Group, we prioritize your growth and success. Enjoy opportunities to advance your career in a company that values development and innovation. Be part of a collaborative and supportive team in a dynamic corporate office environment where your contributions truly matter. Location:This position is based in our corporate office in Irving, TX. Ready to Lead the Way? Apply today and let your leadership skills shine at The Pasha Group! Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories