Imaging Management Assistant

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Performs a variety of tasks including receiving, retrieving, releasing diagnostic images in electronic format, in accordance with department policy. Performs various clerical and other duties as assigned. Establishes strong working relationships with internal and external customers. Multitasks by handling phone lines and film requests at the same time.

Job Duties

• Fulfills requests for images and reports in a timely manner, ensuring availability in PACS system, AMBRA, Life Image, and/or CD; follows proper protocols for releasing confidential patient information, and for legal cases.
• Ensures coordination of daily work duties within the team; coordinates timing of exams within department guidelines. Retrieves images proactively or as requested from Picture Archival Communication System (PACS) for radiologists, clinicians, patients, outside facilities, and law firms. Ensures images uploaded into PACS are complete and attached to the correct patient.
• Prioritizes phone calls from internal and external offices, patients, and colleagues. Answers questions about records/files as needed.
• Checks and anticipates need for and ordering of supplies; verifies receipt. Maintains upkeep and supplies for systems and CD burners within designated areas
  
• Interacts with patients, colleagues and care teams in courteous, professional manner. Identifies patient with two patient identifiers.
• Monitors requests for conferences/tumor boards; monitors assigned worklists.
• Coverage of the Imaging front desk as needed.
• Other duties as assigned by leadership.

• High School Diploma/GED
• Ability to deal effectively and ethically with medical and confidential information relating to patients, families, and physicians.
• Ability to project professionalism on the telephone and maintain a positive attitude with effective verbal and written communication skills.
• Ability to multi-task in a healthcare setting, learn new tasks, and work well under pressure.

• High School Diploma/GED
• 1 year registration experience.
• Basic computer skills.
• American Heart Association Basic Life Support - State of Pennsylvania

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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