Receptionist / Administrative Assistant
 JLL | |
 United States, North Carolina, Raleigh | |
 Nov 26, 2024 | |
|
Job DescriptionJob Summary: The Receptionist will be responsible for providing exceptional customer service and administrative support to guests, visitors, and employees. This includes greeting and directing visitors, answering incoming calls, managing mail and packages, and assisting with various office-related tasks. The ideal candidate for this role will have strong organizational skills, excellent communication abilities, and a professional demeanor.
Responsibilities: Greet, host, and provide support for guests, visitors, and employees, determining the nature of their business and connecting them to the appropriate staff or meeting. Inform visitors and staff of safety and site-related rules and regulations. Answer telephone calls and direct callers to the appropriate associate or transfer calls to an associate's voicemail when necessary. Retrieve messages from the general mailbox and route them accordingly. Update phone lists and nameplates for on-site staff. Act as the point of contact for deliveries and coordinate their pick-up and drop-off. Prepare postage, labels, and other necessary documentation for mail, UPS, FedEx, courier services, etc. Receive and distribute mail/packages to the appropriate staff. Respond to and follow through on all requests for information, communicating effectively with all levels of management with minimal supervision. Provide clerical support for site events, special projects, and as needed or directed. Perform other clerical/facility-related duties as required. Order, maintain, and organize all kitchen and office supplies. Assist with the coordination and scheduling of office/building maintenance activities and conference rooms. Resolve problems associated with the mailroom, copier services, parking, badging, and conference rooms. Qualifications: 3-5 years of relevant experience or training in a similar role. Associate degree or equivalent preferred. Skills and Knowledge: Excellent customer service and relationship-building skills. Professional demeanor with a positive, can-do attitude. Strong organizational, interpersonal, and communication skills. Working knowledge of tools used in the job role, along with Microsoft Word, Excel, PowerPoint, Outlook, and Teams. | |