Workplace Experience Ambassador
 JLL | |
relocation assistance
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 United States, Kansas, Kansas City | |
 Nov 26, 2024 | |
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Launch your career at JLL! This is an entry-level opportunity supporting JLL's Workplace Experience & Facilities Management team at a 316K SF JLL managed client building in Kansas City, KS!
Location: Kansas City, KS 66111 Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM Reporting To: Facilities Manager Type of Employment: Full-Time w/JLL employee benefits within 1 month of employment What this job involves: The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Ambassador will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment. What your day-to-day will look like:Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests Execute Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations Conduct routine walkthroughs and assessments of the building to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives Ensuring Exceptional Service Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.) Assists with third party vendor relationships and service partners to provide maximum service delivery Intuitive service delivery, anticipating needs or concerns exceeding Client expectations Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards Visibly engaged and well known in the workplace; supports phone reception, spends time every day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies Assistance and flexibility with Client events as needed to ensure flawless delivery Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts Provide administrative and operational excellence for soft services Process, handle, and maintain records for all incoming and outgoing couriers and any other deliveries as required to ensure proper routing and labeling. Perform additional job duties, as requested Required experience and skills: High School Diploma or equivalent 1-3+ years proven work experience in a related field such as hospitality, administration, facility/property management, business operations Must successfully pass criminal background and drug/alcohol screening process before beginning employment. Must be located in Kansas City metro area (relocation assistance is not available for this role) Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook). Exceptional customer service skills and professionalism with a passion for hospitality. Ability to manage multiple priorities and deliver results in a fast-paced environment. Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service. Ability to work independently - strong prioritization and time management skills. Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable. Excellent verbal and written communication skills with the ability to communicate professionally. Excellent organizational skills andprocess management. Ability to adapt to new devices, technology, and applications. Preferred experience and skills:Military service or higher education in a related field such as business, hospitality, property management is desirable knowledge of commercial real estate, preferred. Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. | |