Financial Counselor - Remote within MN

Planned Parenthood North Central States

Iowa, Minnesota, Nebraska, North Dakota, South Dakota

Financial Counselor - Remote within MN

Pay: $23.20+ per hour (experience will be compensated)

Schedule: Full-time, 32 hours per week

Shift times: Flexible between 7am - 6pm, Monday - Friday. Optional Saturday hours.

Location: Remote with option to work in-person at various health centers

Job type: Non-Exempt

Travel: Infrequent travel within region for outreach events

Union Membership: This position is represented by SEIU.

Questions? Contact Jobs@ppncs.org.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers
• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou - Virtual Care for employees outside of NICE Healthcare's network. (ND and SD)
• Proximal Health - Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.
• Travel reimbursement.
• Scheduling flexibility.

Minimum Qualifications:

• Minimum of one year of health insurance billing and/or health insurance collection experience.
• Knowledge of government programs such as Medicaid and PMAPs.
• Must have self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a variety of needs and the ability to effectively communicate with staff.
• Must exhibit compassion and patience for all people and pays great attention to detail.
• Ability to obtain MNsure Certification upon hire.

Your Day-to-Day Responsibilities:

• Contact third-party insurance carriers to verify patient's insurance eligibility, benefits and requirements.
• Work in collaboration with the health center staff to obtain any additional clinical documentation requested from insurance carriers.
• Clearly document all communications and contacts with insurance carriers, funding agencies, patients and staff.
• Be available to speak with patients by phone (and occasionally face-to-face) to help them understand procedure costs and financial responsibilities.
• Calculate cost of procedures (prompt pay, deductible, coinsurance, co-pay) and cohesively explain to patients.
• Provide excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
• Coordinate services provided to patients according to policies and procedures.
• Screen patients for eligibility for other potential funding sources when a patient is not able to meet their liability related to their service.
• Review Medicaid requirements and process applications to the program as necessary.
• Assist patients with third-party insurance questions as needed.
• Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
• Work with Revenue Management staff to assist with collecting old balances and work with physician office staff when patient benefits are not accepted.
• Maintain daily focus on attaining productivity standards and recommend new approaches for enhancing performance and productivity when appropriate.
• Record and maintain complete documentation of activities performed on account while in-house.
• Advise self-pay patients of their medical care options for future follow-up care.
• Participate in data gathering for financial reporting.
• Work closely with management daily in regard to patient status changes (whether this includes patient type, insurance notification, or insurance coverage).
• Maintain patient confidentiality at all times.
• Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
• Perform other duties as needed/required.

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission.

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*