Account Representative

TEKsystems
$37,440.00 / yr
long term disability, 401(k)
United States, Minnesota, St. Louis Park
Nov 22, 2024
Job Title: Account Representative Job Description As an Account Representative, you will be responsible for managing outbound calls to collect on deceased debt, following established policies, procedures, and training guidelines. You will be expected to meet daily collection goals and productivity standards, maintain a queue of accounts with regular review and follow-up, and conduct fact-finding conversations to locate estate information and identify potential money sources. Additionally, you will establish payment arrangements with urgency, skip-trace accounts according to training, and assist in special projects as needed. Responsibilities * Make outbound calls to collect on deceased debt following established policies and procedures. * Meet daily collection goals and productivity standards. * Maintain a queue of accounts with regular review, phone calls, and miscellaneous follow-up work. * Conduct fact-finding conversations to locate estate information and identify potential money sources. * Establish payment arrangements with a sense of urgency and firm deadlines. * Skip-trace accounts according to established practices provided in training. * Assist in special projects as requested. Essential Skills * Customer service * Outbound calling * Call center experience * Telemarketing * Customer service oriented * Collections * Performance driven Additional Skills & Qualifications * High School Diploma or GED * 1+ years of customer service experience * Preferred: 6+ months of collections or call center experience Why Work Here? Our organization is a nationally licensed collection agency specializing in probate receivable management services. We pride ourselves on our unwavering commitment to providing the best possible debt solutions to our clients, making us a leader within the collection industry. We offer comprehensive benefits including medical, dental, vision, short term/long term disability, 401K, yearly performance/comp evaluations, and 16 days of PTO per year plus holiday pay. We have a calm and laid-back culture with early outs on Fridays, and we offer high earning potential with significant financial opportunities for good performers. Work Environment The office space is open with windows across the entire floor, offering views of the DT Minneapolis Skyline and the Carlson Towers to the West. Our culture is very calm and laid back, and we have 65+ employees at this location. The dress code is casual, and we leave early on Fridays. The hours are 1st shift with specific team schedules provided. There is also an alternate location in Coon Rapids for candidates closer to the north side. Job Type & Location This is a Permanent position based out of St. Louis Park, Minnesota. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.