Mercy NESOC Dispatcher FT Nights

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Job Summary:

Key Position Details:

• 1.0 FTE (40-hours per week)
• 12-hour night shifts Thursday, Friday, andSaturday (1900-0700)
• Wednesday (2300-0300)
• Benefit eligible

Job Description:

Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.

Principle Responsibilities

• Manages requests for security and emergency services.
  • Monitors and answers phones, radios, intercoms, and other communication tools.
  • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
  • Gathers detailed information from caller.
  • Records all officer activities via case/incident management systems.
  • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
  • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
  • Receives and processes badge access change requests.
  • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.

• Other duties as assigned.

Required Qualifications

Preferred Qualifications

• Associate's or Vocational degree in general studies
• 0 to 2 years working in dispatch or call center, Security Operations Center, or related function - May be required to travel between sites

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently