Customer Service Representative

Cornerstone Building Brands is looking for a Customer Service Representative to support our Fortify Building Solutions / Reeds Metals store in Brookhaven, MS. This position supports the business by providing great customer service and facilitating administrative functions at the store front. The position is customer service focused, handling customer transactions and facilitating the front-end administrative tasks for the company.

Duties and Responsibilities:

• Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction
• Handle customer transactions, issuing receipts, refunds, and pick lists
• Field phone calls and take messages, delivering them to the correct departments
• Resolve customer inquiries, guide them, and provide relevant information
• Maintain showroom inventory and keep the showroom clean
• Prepare nightly deposit and ensure the accurate account of money at the location
• Clerical and administrative functions as a part of the daily operation
• Answering incoming customer phone calls
• Scanning/Uploading daily job folders and daily credit folders
• Set up new customers on the computer, verifying tax exemptions and deposits
• Review invoices for proper pricing, quantities and payment terms
• Communicate with customers to collect cash owed
• Respond to customers regarding payment matters
• Research and respond to internal requests on customer activity
• Apply customer payments to accounts receivable
• Coordinate with internal teams to resolve invoice issues with customer
• Responsible for reconciliation of petty cash and cash box
• Prepare customer returns and submit to share drive
• Prepare expense Purchase Orders and submit for approval
• Performs other clerical duties as assigned

• High School Diploma or GED
• 3 years ofexperience as a retail cashier or with sales
• Basic computer knowledge and familiarity with POS system
• Knowledge ofMicrosoft Suite preferred
• Strong communication and time management skills
• Attention to detail and strong mathematical skills
• Ability to work with precision in a fast-paced environment
• Attention and care required to prevent errors
• Ability to work with the public daily

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.