New 
Program Manager Regional Maxima, Cloud Operations + Innovation
 Microsoft | |
remote work
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 United States, Georgia, Atlanta | |
 Nov 26, 2024 | |
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OverviewMicrosoft's Cloud Operations & Innovation (CO+I)is the powerhouse behind our cutting-edge Commercial cloud services and the bedrock of our AI product offerings. Our global reach extends to over60 cloud regionsand200+ datacenters, spanning more than25 geographies. Through our robust Datacenter infrastructure, we catalyze the cloud services provided by our esteemed Internal partners, includingMicrosoft Azure, Bing, M365, Dynamics 365, and Xbox, thereby empowering millions of customers to achieve unparalleled success. As a Program Manager within the Regional Maxima team, you will operate within a robust and impactful team focused on managing the customer and internal growth within our regions. You will be instrumental in working across the company to ensure the health of our Commercial Cloud expansion exceeds customer expectations. Your pivotal role encompasses refining our region management process to prioritize our customers so that they can grow across all Azure Regions and communicating the strategy across Microsoft. In the role you will: Forge and nurture strategic relationships with key stakeholders and partners across the CO+I organization, Azure Core Compute Capacity Teams as well as Business Planning, Azure Marketing and in some cases, Microsoft Customer and Partner Solutions (MCAPS) Leverage your business acumen and technical expertise to bolster ongoing customer engagement (internal and external) guaranteeing that our region strategy resonates with customer expectations and that all stakeholders understand the risk of non-performanceExercise relentless curiosity to uncover and implement process enhancements, thereby fortifying our governance frameworks as we ambitiously expand our commercial cloud footprint amidst the dynamic landscapes of commercial and AI architectures Professional Growth: The Program Manager Regional Maxima, Cloud Operations + Innovation places a high premium on the personal and professional growth of every team member. We are committed to fostering an environment that offers comprehensive training and development opportunities, including: Career Experiences: Experience diverse roles within the organization to broaden your expertise. Diversity & Inclusion Initiatives: Participate in programs and events that celebrate and promote inclusivity. Professional Certifications: Gain industry-recognized qualifications to advance your professional standing. Join us in our quest to redefine the future of cloud computing and AI, where your contributions will not only shape the trajectory of Microsoft's cloud endeavors but also the success stories of countless customers around the globe. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ. Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location. This role is eligible for hybrid or remote work, up to 100%.
ResponsibilitiesCollaboration: Strengthens interdepartmental relationships within CO+I and with key stakeholders, promoting a unified approach to region expansion that embodies our One Microsoft ethos Critical Thinking: Analyzes and asks insightful questions across the multiple teams that have inputs into capacity, understanding both internal and external growth assumptions and challenge assumptions/inputs that don't alignProcess Enhancement: Utilizes insights from engagements and root cause analyses to refine and automate processes, ensuring adherence to our high standards and driving ongoing enhancementsLong-Term Planning: Champions long-term regional health initiatives by applying Regional Maxima principles, focusing on sustained customer success and operational excellenceStakeholder Management: Aligns internal and external stakeholders with the Regional Maxima Strategy, with clear and actionable next steps | |