Customer Service Specialist II

Aon is looking for a Customer Service Specialist II.

As a Customer Service Specialist in our Kalispell, MT office, you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry.

This hybrid position requires you to go into the office 50 percent of the time.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules, and state regulations. Contact may be necessary with agents, other departments, or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.

Job Responsibilities:

• Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations.
• Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
• Flex your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data.
• Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers, and address questions regarding private products.
• Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
• Process flood insurance policies using web-based applications.

Skills and experience that will lead to success

• 1+ year of office and/or administrative background
• Typing of 40 WPM+
• Customer Service experience, including telephone communication, will be extremely beneficial
• Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
• Strong organizational and interpersonal skills with attention to detail
• Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
• Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
• Prior experience in the insurance industry will be helpful

Education:

• High School Diploma or GED

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $32,800 to $40,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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