Senior Business Analyst, Corrigo
 JLL | |
 United States, Washington, Olympia | |
 Nov 25, 2024 | |
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This Senior Business Analyst, Corrigo is responsible to provide strategic and operational CMMS guidance to account, and direct report(s). This includes supporting the alignment of operational processes, platform initiatives, product enhancements, and managing the implementation of any required changes. This position is responsible for time sensitive response to all account/clients. General duties include communication and ensuring change management, supporting account/client, product specific needs, and supporting direct reports.
Key Responsibilities: Manage account escalations and work directly with Account and Platform Leadership. Supervises daily activities and sets priorities for the team to ensure task completion. Manage team needs and professional development. Will also act as a Corrigo Systems Administrator and is responsible for overall integrity of the Corrigo system and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives. Support regional and global adoption of programs and implementation of new technology/ best practices in support of JLL workstreams and products. Configure and implement solutions for Account specific needs. Develop and submit Statement of Requirements as needed, through Corrigo Governance. Support of account and client meetings (weekly, monthly, quarterly). Assist with user access management and ensuring account maintains proper controls. Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability. Responsible for production of monthly, quarterly, annual, and ad-hoc account reporting. Reports include work order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, incident reporting and training. Serve as a point of contact to the account team for specific CMMS systems related questions, support issues, and requirements. Provide new user training, advanced user training and new feature training to the account and client staff as required. Responsible for system and user process documentation; developing and maintaining client or account specific documentation as required. Address requests and escalations within account SLA and coordinate with JBS teams as appropriate. Regularly review system workflow to satisfy new and existing business needs within the capabilities of existing systems; configure, document, and deploy solutions. Perform annual optimization review and lead optimization programs. Responsibility for ensuring data quality standards and remediation. Required Qualifications: Bachelor's degree preferred in a relevant field, or equivalent experience Minimum 5 years' experience managing CMMS/ work order applications, Performance Management, Data and Analytics Minimum 5 years' experience of both management and program experience Demonstrated process orientation and data driven skill sets Expert technology and systems, highly proficient in MS Office (Project, Power Point, Excel) Possess strong written, verbal and people skills and can impact the quality, efficiency and effectiveness of team. Projects a professional demeanor with colleagues, clients, and their customers Strong organizational skills and collaborative style needed. Felony background check and drug test required. | |