Operations Manager BSB

Rentokil North America
life insurance, paid holidays, sick time, tuition reimbursement, 401(k), retirement plan
United States, New York, Albany
Nov 09, 2024
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary Operations Managers are responsible for the oversight and execution of key day-to-day operations elements within Districts. This includes training, leading and developing a team of Specialists. They are charged with helping track and achieve revenue goals, improving client loyalty and retention, as well as ensuring the team provides exceptional and consistent services to our clients. Operations Managers are expected to be our front line of support for Specialists and local clients, and as such are some of our most capable, quick thinking and creative problem solvers in the organization. Key Performance Indicators Colleague retention, specialist quality metrics, specialist productivity, specialist efficiency, completion of 25% of a route Principal Duties and Responsibilities Manage daily operations of Brand Standards Specialists with the goal of providing superior customer service to our clients (measured through quality results and client feedback). Provide support and development of a team of field Specialists to achieve productivity and profitability goals of the District as well as deliver exemplary customer experiences. Travel throughout territory shadowing Specialists, visiting with clients, and completing assessments as needed. Build and maintain tight cohesion and a sense of community within teams, with the goal of fostering a connected group in what we know to be a very challenging and independent environment. Retention and turnover rates will be a core measured metric. Approach, analyze, and develop solutions for areas of concern of low performing Specialists. Ensure daily and weekly work completion, working directly with the routing and scheduling team. Review and submit weekly timesheets. Participate in sales and revenue growth opportunities as directed, helping to deliver on district targets. Implement and execute tasks, programs, or process changes as directed by senior leadership. Conduct the selection and hiring process of prospective new colleagues, and implement the on-boarding process of each. Management of the ramp up process for each new hire (through the first six months) should include oversight of peer support programs and assignment of resources as needed. Provide performance feedback and coaching to the field team. CANDIDATE SUMMARY Required Experience Proven success in training, coaching and motivating other team members Previous experience in a route-oriented, service environment a plus Management experience with an emphasis on customer service preferred Required Leadership Traits and Characteristics Strong problem solving and customer service skills Excellent written and verbal communication skills Ability to travel to shadow field colleagues, attend meetings, and interact with clients Formal Education, Qualifications or Training Bachelor's Degree or equivalent combination of experience, education, and training Current Certified Professional- Food Safety credential Required to meet all company Motor Vehicle Record requirements Base pay range: $61,800-$71,000/year In addition to the base pay, a Colleague working in this role who has completed training may be eligible to earn additional monetary compensation including overtime, incentive and/or commission pay. Total annual earning potential may vary based on performance, assigned routes and achieving Key Performance Indicators ("KPIs"). #Rentokil300 Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. Know Your Rights - Workplace Discrimination is Illegal Pay Transparency - Nondiscrimination Provision California residents click here to review your privacy rights. By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.