Job Description
In this role you will be accountable of crafting delightful end-to-end customer experiences across the full range of design practices, from up-front research, insights, then to ideation, prototyping, and testing, and on to delivery of final designs. ou'll work closely with our cross-functional product teams implementing effective design thinking methods and advocating a human centered mindset to help collectively achieve product and business outcomes.
Additionally, you will be a strategic thought-partner and a catalyst for positive change by reframing problems through a human-centered lens helping influence product and business strategy at the executive leadership level. We hope you'll bring creative thinking, insatiable curiosity, deep compassion for customers and teammates, and a relentless desire for delivering game-changing outcomes for our customers and our business. A Day in the life:
As a skilled facilitator, lead workshops and processes that extract valuable insights, result in meaningful outcomes, and inspire engagement. Create strategic design deliverables such as strategy decks, vision of future experiences, and evangelize cross-product blueprints across teams. Craft personas, journey maps, story maps and service blueprints to help visualize and communicate end-to-end experiences. Generate novel ideas through lateral thinking and rigorously evaluate designs for feasibility and impact. Develop prototypes at varying levels of detail and test them with real users. Experiment and iterate based on learnings from user testing. Advocate for Accessibility Guidelines and Inclusive Design practices. Understand customers' needs, mindsets, and behaviors through archetypes and "jobs to be done." Align these models with quantitative data to deliver tangible business value. Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work. Diagram the interactivity of the product ecosystem, including multi-channel service and feature interactions, with user flows and wireframes. Help deliver detailed designs, built upon Design System and contribute to the Design System as needed.
To succeed in this role, you'll need:
Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience. 8+ years of experience as a design lead within cross functional product organization. A strong track record of shipping high quality consumer products. Design thinking experience - including planning and group facilitation of journey maps, service maps etc. Experience participating in user research through interviews, observations and analyzing results. Proficiency with prototyping and remote collaboration tools (Figma, Miro, Mural etc.). Comfortable navigating ambiguity and able to conceive ideas at an early stage of development. Experience collaborating within design teams (with other designers, ux researchers, and content designers) and cross-functionally with product managers and engineers. Understands how design work connects with broader business value. Experience with agile implementation methodologies and ceremonies. MUST share portfolio with examples such as case studies, whitepapers, write-ups, and/or presentation decks. Be able to clearly describe involvement in these projects.
Additional skills and abilities we're seeking:
Strong understanding of design principles. Demonstrated ability to incorporate design thinking into the product development process. Demonstrate the ability to challenge prevailing paradigms and lead stakeholders toward innovative solutions. Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture. Passion for elevating design craft. Excellent verbal and written communication skills and ability to flex communication style with technical and non-technical users. Strong project management and organizational skills, with ability to work on multiple projects simultaneously. Strong collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users/leaders. Strong and focused leader, team player and consensus builder. Experience working through ambiguity, challenging the status quo, and making tough and well-reasoned decisions. Hungry to learn and teach the product innovation craft, including the methodologies, mindset, and tools needed to deliver customer value in innovative and delightful ways. Highly compassionate for customers and team members.
Work Environment The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Moderate noise (i.e., business office with computers, phones, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required.
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Triumph Financial
Nov 02, 2024