IT Infrastructure Analyst

ABOUT SENIOR FLEXONICS

The Senior Flexonics division of Senior PLC serves markets with products for land vehicle emission control and industrial process control applications. As the largest manufacturer of flexible automotive components in the world, focusing majorly on diesel engines, Senior Flexonics has extensive manufacturing and distribution facilities on six continents. Senior's diesel technologies support a growing number of major North American and European automotive and heavy truck manufacturers in meeting stringent emissions standards.

Senior's global values underpin what Senior does and how it does it...

• Safety
• Integrity
• Customer Focus
• Respect & Trust
• Accountability
• Excellence

WHY JOIN SENIOR FLEXONICS

Joining Senior Flexonics means not only a rewarding career with a tight-knit and collaborative team, but you will also enjoy a competitive compensation package that includes a market-led base salary, commission plan, and a comprehensive benefits package along with wellness benefits, employee recognition program, matching 401k plan, paid vacation, flexible hours, employee wellness activities, tuition reimbursement, and community involvement initiatives.

JOB SUMMARY

The IT Infrastructure Analyst is responsible for supporting, maintaining, and enhancing the IT infrastructure of Senior Flexonics. This role includes the installation, troubleshooting, and repair of hardware, software, and network systems to ensure optimal performance and availability. The Technician will work closely with other IT team members to provide support for end-users, manage data storage solutions, monitor network performance, and maintain security protocols.

KEY RESULTS AREAS

1. Hardware and Software Support

• Install, configure, test, and maintain Windows operating systems, application software, and system management tools.
• Diagnose and troubleshoot hardware and software issues for desktops, laptops, servers, and network devices.
• Perform scheduled and emergency maintenance on IT hardware, including desktop and server repairs, upgrades, and replacements.

1. Network Management

• Assist with network infrastructure setup, monitoring, and troubleshooting (e.g., switches, routers, firewalls, wireless access points).
• Monitor network performance to identify bottlenecks, threats, or areas for improvement.
• Support VPN connections, remote access, and wireless network configurations.

1. System Administration

• Perform routine checks and maintenance on Windows servers, backup systems, and storage.
• Monitor system performance and implement performance tuning.
• Manage user accounts, permissions, and access control for IT resources.

1. Data Backup and Disaster Recovery

• Implement and manage data backup systems to ensure regular and secure backups of critical company data.
• Assist in the development and testing of disaster recovery and business continuity plans.

1. Security and Compliance

• Support cybersecurity initiatives by implementing security policies and maintaining firewall, antivirus, and endpoint security solutions.
• Monitor network and system activity to detect and prevent security breaches.
• Assist in maintaining compliance with industry standards (e.g., ISO, GDPR).

1. Documentation and Reporting

• Document configurations, processes, and any system changes for future reference.
• Maintain records of hardware and software inventory and track asset lifecycle.
• Generate regular reports on system and network performance and incidents.

1. Project Assistance

• Support IT projects related to infrastructure upgrades, system migrations, and deployments.
• Coordinate with vendors and service providers for project support or equipment needs.

1. Customer Service and Technical Support

• Everyone is your customer in the business - responsible for all IT issues for all internal customers and equipment.
• Assist in training for all new hires, and current hires in all areas of IT
• Provide technical support to employees in person, via phone, or remotely to resolve IT-related issues.
• Act as a point of contact for IT-related queries and provide guidance on best practices.
• Collaborate with other IT team members to ensure prompt and efficient service.

EDUCATION

• Associate degree or higher in Information Technology, Computer Science, or a related field.

EXPERIENCE

• 2-5 years of experience in IT support, infrastructure, or network administration.
• Knowledge with Web Filter and Network Security
• Experience with Cisco Switches, Wireless, and Cisco ISE
• Must have experience in VOIP Phone Systems, Firewalls, and VPN.
• Knowledge of SANS, Backup Systems, Exchange 2016-2019, Security Gateways, endpoint Security
• Knowledge in Security/Patch Management Help Desk System experience

SKILLS AND COMPETENCIES

1. Technical Skills:

• Proficiency with Windows operating systems.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Knowledge of cloud computing environments (e.g., Azure) is a plus.
• Experience with virtualized environments (VMware, Hyper-V).
• Basic understanding of cybersecurity best practices.

1. Problem-Solving:

• Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
• Ability to think critically and respond to issues quickly under pressure.

1. Customer Service:

• Excellent communication skills and a customer-oriented attitude.
• Ability to explain technical information in simple terms to non-technical users.
• Sense of Urgency & Customer-First Mindset
• Results Orientation, Strategic Thinking & Problem Solving
• Lead without Authority & Self Accountability

1. Organizational Skills:

• Strong attention to detail and documentation.
• Ability to prioritize tasks effectively and work independently or as part of a team.

WORKING CONDITIONS

1. Physical Requirements: Ability to lift and carry up to 50 lbs. Some kneeling or reaching may be required.
2. Schedule: Standard business hours, with occasional after-hours or weekend work for maintenance or emergency response.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE M/F/Disability/Veteran/VEVRAA Federal Contractor.

Access to our facility (and therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States, and properly licensed foreign persons.