Field Service Engineer II

Arcfield was purpose-built to protect the nation and its allies through innovations in digital transformation, space mission engineering and launch assurance, miniaturized sensors and satellites, advanced modeling and simulation, cybersecurity, and conventional and hypersonic missile support. Headquartered in Chantilly, VA with 16 global offices, Arcfield employs more than 1,500 engineers, analysts, IT specialists, and other professionals with more than 60 years of collective proven experience supporting missions in cyber and space defense, space exploration, hypersonic and nuclear deterrence and warfighter readiness. Visit arcfield.com for more details.

Experienced with frequent use and application of technical standards, principles and theories. Works under general supervision, providing solutions to technical problems of moderate scope/complexity. Bachelor's (or equivalent) with 2 - 4years of experience, or a Master's with 0-2 years of experience. Provides expert and second tier technical support and analysis to field engineers and technicians. Provides technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs and systems. Tests, trains and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements. Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair. Provides training to customers. Travel is frequent and work is generally performed at the customer site. Reviews system and network configurations to ensure successful implementation of services into production. Provides expert and second tier technical support for the installation and repair of complex systems and outages. Partners with developers and engineers to reduce re-occurring incidents. Provides consultative assistance during off hours as needed. Senior level knowledge of designated systems. Answers questions about installation, operation, configuration, customization and usage of designated systems and services. Applies senior diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

What you'll do

• Once proficient with the system, primary tasking will include coordination of installation activities with customer site representatives, travel to customer sites to install/configure the system, and engagement with product development teams to maintain awareness of new security and functional features being introduced in upcoming system releases.
• In addition to the above, support a broad range of activities including, but not limited to, functional testing, system installation prototyping, customer training, customer technical support, and system hardware staging.
• During system installation, integrate with site infrastructure components such as email servers, file servers, time servers, PKI servers, continuous monitoring systems, VM Servers, and KVM capabilities.
• Support installation and maintenance of engineering environment systems/networks to facilitate installation planning, customer training, and Help Desk operations.

You'll be a great fit if you...

• Have a BS degree in Computer Science, Information Technology, or other related technical field with a BS 2-4 Years, MS 0-2 or HS 8-10.
• Must have a working knowledge of Linux OS, Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking, and VM technologies.
• Work well both individually and in a team environment.
• Have excellent written and verbal communication skills.
• Ability to obtain and maintain a TS/SCI clearance.

It'd be even better if you...

• Have a strong working knowledge of UNIX OSs, Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking and protocols, Virtual Machine technologies, UNIX scripting, XML technologies/tools, Active Directory, and MS Exchange.
• Have a basic working knowledge of Security Enhanced Linux (SE Linux).
• Have experience with system integration, network troubleshooting, system troubleshooting, and regular expressions.
• Have familiarity with multi-level secure system architectures and system approval processes.
• Have a good understanding of software development processes sufficient to support collaboration with software engineering teams developing future product capabilities to better meet customer requirements.
• Have an active TS/SCI clearance or TS clearance with ability to obtain SCI

EEO

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.