Meeting & Events Lead
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Nov 25, 2024 | |
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In this role you will work with leadership to build a customer-facing service that drives efficiencies, seamless workflow processes and overall adoption of the Events & Meeting Services program.
As an ideal candidate you are a strategic thinker who thrives in a fast-paced and constantly evolving environment. You are highly consultative and collaborative, with the ability to influence decision-making to ensure event objectives are met and customer expectations are exceeded. Key Responsibilities Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer experiences Triage, monitor, and track event request market share to align the right level of support and services based on event objectives for consistent workload management Oversee Event Services team, providing direction and training to ensure the highest level of customer service Act as the primary point of contact for key stakeholders, troubleshooting issues and escalations Support leadership in development of marketing and communication plans aligned with corporate goals and objectives Develop and maintain customer database, internal sites, outreach, and educational materials; ensuring relevant and current content Cross-collaborate with internal teams to develop, implement and standardize processes and tools that drive automation and efficiencies Embed standard operating procedures and provide recommendations for continuous process improvements Drive team utilization of enabling event technologies, as well as document management, collaboration and communication tools Provide key input for data and reporting Support overall Global Travel and Events strategy as a part of the central events team Qualifications 2-year college degree or 4-years of equivalent work experience Minimum 7 years of experience working in meetings/events and/or hotel sales Minimum 2 years of customer service or sales experience Minimum of 2 years of management or supervisory experience User-experience with common Meeting Management systems and tools Strong organizational and prioritization skills Highly developed consulting, influencing and relationship-management skills Ability to effectively identify and solve problems Excellent written, verbal and interpersonal communications skills Customer obsessed and process-driven Financial acumen Computer proficiency in Microsoft office suite Preferred Qualifications Knowledge of Meeting and Event technology tools highly valued Experience or knowledge of the travel industry Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired CMP (certified meeting professional) or other industry certification valued Digital/social media savvy Job Requirements Occasional travel may be required | |